Frequently Asked Questions

You can book an appointment by contacting the practice directly by phone on 0800 233 5102 or by emailing enquiries@pankhurstpsychiatry.co.uk. The team will discuss your needs, explain the next steps, and arrange a suitable appointment time

In‑person appointments are offered at the Berkshire Grove Hospital in Maidenhead and Esher Grove Private Clinic in Esher. Remote consultations by secure video or telephone are also available, dependent on circumstances; this can be discussed when you contact the practice.

Yes, patients with private health insurance are welcome and the cost of treatment may be covered by your insurer. Dr Pankhurst is registered with all major health insurance providers; please check with your insurer to confirm your individual cover before booking.

Yes, self‑funding patients are very welcome as long as they have the means to fund their care. The practice can explain current fees and help you plan your first appointment when you make contact.

You are welcome to contact the practice directly by phone or email to discuss arranging an appointment. Your GP can also refer you, and in many cases, this is helpful so that everyone involved in your care has the same information.

Patients are usually offered an initial assessment promptly, with waiting times depending on current clinic capacity and your preferred location. The admin team will let you know the earliest available appointments when you get in touch.

Every policy is different, so it is important to contact your insurer first to confirm what they will cover, any excess, and any session limits. If there is a shortfall or excess, this will usually be payable directly by you to the clinic.
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There is usually a minimum notice period required if you need to cancel or reschedule your appointment. Late cancellations or non‑attendance may be charged, and details of the current policy will be given to you at the time of booking.